Refund policy

Gloria International Inc. offers a 90-day manufacturing guarantee, which means you have 90 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Shipping charges are bared by the consumer.

To start a return, you can contact us at info@cochic.com. Please note that returns will need to be sent to the following address: 4020 rue St Ambroise, Suite 492, Montreal, QC H4C2C7, CANADA

You can always contact us for any return question at info@cochic.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. 

Please note that customized items are non-exchangeable.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@cochic.com.

Refund Policy - Failed Delivery Attempts
We understand the frustration of delayed deliveries and strive to ensure a smooth shipping process. Please note our policy regarding refund requests for products that failed to be delivered after two attempts:

1. Failed Delivery Attempts: If our shipping partner makes two unsuccessful attempts to deliver a shipped product due to reasons such as an incorrect address or the recipient not being available, we will not accept refund requests for these items.

2. Communication: We will make every effort to communicate with the customer via the email provided during the ordering process regarding any delivery issues. It's essential to check your email, including spam or junk folders, for updates on delivery attempts.

3. Customer Support: If you have concerns about the delivery of your order, please reach out to our customer support team. We're here to assist you and explore alternative solutions to ensure successful delivery.

We appreciate your understanding of this policy as we work to provide the best possible service. If you have any questions or require further assistance, please contact our customer support team at info@cochic.com.