Frequently Asked Questions (FAQ)
Orders & Payments
We accept the following payment options for your convenience:
• Credit cards: Visa, Mastercard, American Express
• Online payments: PayPal, Apple Pay
Yes — as long as it hasn't been processed yet. Please contact us as soon as
possible.
No. Taxes are calculated at checkout based on the shipping address.
No. You’re welcome to order just one accessory.
At checkout, enter your code in the designated field. The discount will apply
automatically.
Shipping
What are COCHIC's delivery times?
• Canada: 5–7 business days
• USA: 5–10 days
• Europe: 7–12 days
• Rest of the world: 10–16 days
You’ll receive a confirmation email with a tracking number once your order
ships.
Yes, and shipping fees are calculated at checkout based on destination. We
regularly offer free shipping promotions.
Check your customer account or refer to the tracking email sent after your order
is shipped.
Yes, as long as your order hasn't been shipped. Contact us quickly.
Returns & Warranty
eturns are accepted within 30 days of delivery. Items must be unused and in
their original packaging.
Log in to your account, select the order, print your return label, and drop off the
package
Yes, for another size or color — subject to availability.
What is your product warranty?
90-day warranty for any manufacturing defect (excluding misuse or normal wear
and tear).
Yes, but only in cases of errors or defective products.
Within 3 to 5 business days after we receive the return — additional delays may
apply depending on your bank
Customer Service & Contact
+1 888 596 5518 (Mon–Fri, 9am–5pm EST)
Info@cochic.com
Form: cochic.com/pages/contact-us
Within 24–48 business hours.
Yes! While COCHIC doesn’t have standalone retail stores, free pickup is available
at our workshop located at4020 Rue Saint-Ambroise, suite 492, Montréal, H4C 2C7,
Québec, Canada.
Our Company & Commitments
What is COCHIC's mission?
To reinvent classic accessories with comfort, elegance, and innovation.
We prioritize local, artisan production, use eco-friendly materials, and support
causes like Leucan and the Canadian Cancer Society.
Click here to learn more about our commitments.
Do you have a reseller program?
Yes. Visit our Reseller Program page or contact us directly for more info.
Security & Data Protection
Security & Data Protection
Yes — we use SSL encryption. Your credit card details are never stored.
Click “Forgot Password?” on the login page.
Yes, it’s optimized for all devices.
How do I unsubscribe from the newsletter?
Click the unsubscribe link at the bottom of any email or manage preferences
from your account.
